Will AI replace asset protection managers?

Why AI struggles to replace this job

• Physically detaining shoplifting suspects requires human strength and situational awareness.
• Conducting sensitive internal investigations into employee theft requires interviewing skills.
• Testifying in court as a credible witness requires human presence and accountability.
• Responding to unpredictable emergencies like store fires or violent incidents requires physical dexterity.

Tasks AI could automate

• Monitoring video feeds for suspicious behavior using computer vision algorithms.
• Tracking inventory levels and identifying patterns of 'shrinkage' in the supply chain.
• Generating automated reports on alarm activations and security system status.
• Auditing digital logs of employee access to restricted areas or cash registers.

The 10-year outlook

The role will become more technical as managers oversee sophisticated AI-driven surveillance systems. However, the physical and legal risks of retail will maintain the need for human oversight and intervention.

Common questions