Will AI replace business relationship managers?

Why AI struggles to replace this job

• Resolving deep-seated conflicts between different business departments requires mediation skills AI does not possess.
• Long-term relationship management is based on shared history and mutual accountability between humans.
• Strategic planning requires a holistic understanding of company culture that is not fully captured in data.
• AI cannot act as a political liaison or internal advocate within a corporate hierarchy.

Tasks AI could automate

• Synthesizing feedback from multiple stakeholders into a single report.
• Tracking service level agreement performance metrics in real-time.
• Scheduling regular check-ins and steering committee meetings.
• Creating data visualizations to show the value delivered to specific business units.

The 10-year outlook

This role will grow in importance as organizations become more complex and siloed. Salaries will remain high, and the position will evolve to focus more on digital transformation and managing the human-AI interface within teams.

Common questions